![]() Click here to see how to initiate a remote connection. Ecco alcune delle nuove funzionalità di Splashtop aggiunte a gennaio-febbraio 2018 per linea di prodotto. Splashtop is now your default remote access. After installing, the application should open automatically. From Admin (on the sidebar), click Settings. If the file is saved, the install file will be located in the folder specified by your browser (By default, most browsers will save files to the Downloads folder). To set Splashtop as your default remote access:ġ. Note: You can also try to remotely connect to an offline device from the Agent Console by navigating to Devices > Your Device > Connect. Click Connect to try and establish the remote connection despite the device appearing offline. Note: This option will only be available for Windows devices.Ģ. When this happens, you can try to bypass the agent and remotely connect to the device directly via Splashtop. Occasionally, the Atera agent may appear to be offline under certain network conditions. ![]() To attempt to connect to an offline device: You are allowed a maximum of two concurrent remote sessions per technician on Pro, while the Growth and Power licenses are unlimited in this regard (connecting simultaneously to the same device in Atera is not possible via Splashtop).Once you click Connect, Atera will push a streamer to the agent.If connecting to the device for the first time, then users with no Splashtop account as well as existing Splashtop users must install the Splashtop RMM tool on the target agent.You're in! The device is now available for remote connection. You must enable popups for this site to launch Splashtop.Follow the prompts to install the Splashtop RMM client. If this is the first time using Splashtop on your device, you need to download the Splashtop RMM Client.The Connecting to a device window appears. ![]() From Devices (on the sidebar), navigate to the device and click Connect. Note: Only users with 'admin' permissions or users who have either 'Desktop Remote Manage' or 'Server Remote Manage' permissions enabled can use Splashtop remote access.ġ. Set Splashtop as your default remote access.Try to connect to offline devices (Windows).Atera also integrates with Splashtop SOS attended remote support Note: This article discusses Splashtop unattended remote support. Securely connect to remote computers, access files, and applications, and troubleshoot problems without having to leave your desk. Our Splashtop integration enables you to provide instant remote support for your users anywhere, anytime. Our Splashtop integration enables you to provide instant remote support for your customers anywhere, anytime.
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